1Password Support

If you're having trouble with 1Password, there are a few general things to check first:

Make sure you have the latest version of 1Password. The latest version is 3.0.9To check for updates, open 1Password and choose 1Password > Check for Updates from the menu. To stay up-to-date, make sure you enable automatic updates in the Preferences.
Check the User Guide and videos. If you're new to 1Password and not sure where to start, have a look at the 3 Minute Expert Guide.
Review your diagnostics report to see if 1Password reports any issues. You can generate the report in 1Password by selecting Help > Troubleshooting > Diagnostics Report. Double click the diagnostics icon to view the the report.
If you still have questions after checking the above 3 steps, review the Frequently Asked Questions below. Simply click on the title and the appropriate help topics will appear.

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Frequently Asked Questions

Click on a category below to see the answers to the most common questions.

1Password 3 Upgrade

License Information

I'm having trouble with 1Password in my browser.

The 1Password button is missing in my browser
1Password is not automatically saving new logins
I have a question about a specific browser
I want faster access to my saved logins
I'm having trouble with a specific website
- If you're having trouble with a particular site, the first thing to do is to try saving the login manually. Enter your login information and then choose Save Login from the 1Password toolbar menu in your browser.
- How to handle multiple-step logins
- Some sites cannot work with 1Password
- We're always working to improve our form filling algorithm and heuristics. If you encounter a specific site where 1Password is not able to fill or restore, please send us the URL and a brief description of the issue so we can investigate.
If you have a different question, please contact us.

I have questions about backups and synching.

Syncing with 1Password for iPhone/iPod touch
Syncing your Macs:
- Sync Considerations and available solutions
- Recommended: Dropbox Sync
- iDisk Sync
- Development is underway to allow synching to MobileMe and any other WebDAV enabled service. This feature will appear in 1Password 3.
Accessing your data on Windows and Linux will be available in 1Password 3.
How to backup and restore your 1Password data
If you have a different question about synching, please contact us.

Troubleshooting